One of the precepts of Total Quality
Management, and now continued into Six
Sigma, is that teams generally make better
decisions than individuals. Various tools have
been developed to help teams focus on the issues
at hand in an objective manner. Some of these
tools encourage creativity whilst other foster
a systematic approach.
The tools are designed to be used in a meeting,
on a whiteboard or flipchart.
Different tools will be used at different stages
of the process improvement activity. Some tools
are:
- 5 Whys - Root Cause Analysis
- Affinity Diagrams - organizing
large amounts of data
- Brainstorming - generating
creative ideas
- Cause and Effect Diagrams -
find possible causes of problems
- Force Field Analysis - determine
the pros and cons of a proposal
- Interest Based Bargaining
- finding a mutually acceptable solution
- Interrelationship Diagram
- identifying the key factors
- Kano Model Analyze - customer
wants and needs
- Multivoting - generating
a shortlist of ideas
- Nominal Group Technique
- generating a shortlist of ideas
- Prioritization Matrices
- decide between alternative projects
For more information refer to
MiC
Quality Six Sigma Glossary.
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