OCTOBER 2007  
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Online Course Instructor
Glen Netherwood
MiC Quality


Past Issues
August 2007
June 2007
April 2007
February 2007




In this issue:

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:: Specials

in any course by the end of November and receive...
5% DISCOUNT and 2 weeks extra FREE by quoting TH44
in the Promotional Code field of the enrollment form.

:: Six Sigma Primer

The Six Sigma Primer was launched on schedule in early September. The feedback from the first students to go through it has been excellent:

"I like it when real life examples are given for illustration of concepts presented as your course does."

"This course is a review to me. I am a team member and I see a strong correlation of what I have studied here to how we proceeded with our Six Sigma project."

"It did give me heads up on the six sigma processes and if we at that level yet."

"A good overall appreciation for what six sigma is."

"It is great to have the basic understanding in 6 sigma."

It is a good resource for anybody studying for, or considering, their Six Sigma Green Belt or Black Belt.

We have produced a free 12 page booklet to summarize some of the key points from the course. You can download it from: http://www.micquality.com/downloads/six-sigma-summary.pdf

While we were developing the Six Sigma Primer we also updated our Six Sigma Glossary of terms to include all the terms that had been added to the revised American Society for Quality Six Sigma Black Belt Body of Knowledge. Most of these involved Lean Tools, for example, 5S.

:: Six Sigma Glossary Topic: 5S

5S is a methodology for organizing the workplace. It is based on a five step process. The initials stand for five Japanese words that do not have exact translations, but a common attempt is:

SEIRI Sort: eliminate clutter and discard items that are not needed regularly. Items not immediately required are 'red tagged' and moved to a holding area. After a period of time the items that have not been used are discarded, or removed to a separate store.

SEITON Set in Order: organize the work area. This can include shelves, cabinets, shadow boards and so on. Everything should have a place, and it an item is missing it should be apparent.

SEISO Shine: Clean the work area. Cleaning should then become a regular activity.

SEIKETSU Standardize: Determine the 'best practice' and standardized it

SHITSUKE Sustain (or Self Discipline): Continue to keep the workplace clean and organized. Everybody should get into the habit of doing their '5S' duties daily, leaving their workplace clean and tidy when they knock off.

5S is an excellent starting point for process improvement. The organization gets a significant efficiency benefit for little cost, it also encourages ‘systems thinking’. Managers and employees may be resistant at first, but nobody can argue with the logic because we all know that keeping up with the 'housekeeping' saves time in the long run. This can be the foundation for a systems approach.

See more Lean Methods in Mic Quality Six Sigma Glossary

:: Six Sigma Primer
:: Statistical Process Control (SPC), Advanced Statistical Process Control
:: Design of Experiments (DOE), Advanced Design Of Experiments
:: Primer in Statistics, Advanced Statistics
:: Measurement Systems Analysis (MSA)/ Gage R&R
:: FREE Excel Primer
:: FREE Sample Module "Introduction to Statistics"
FREE Statistics Reference Booklet
FREE Six Sigma Summary Booklet
DOWNLOAD Brochure for All Courses


440+ terms Six Sigma Glossary
(includes all terms in the ASQ SSBB Six Sigma Black Belt Body of Knowledge)


Sigma Calculator


Book Reviews

:: Reference Tables
:: Next Update

Next update will come out in early January.




MiC Quality