| Root Cause Analysis is based
on the idea that problems have a 'root cause'
that is not necessarily obvious at first
sight. For example if a clerical worker
makes mistakes then the apparent cause may
be carelessness. Further investigation might
reveal that the root cause is incorrect
procedures, poor lighting, the need to read
indecipherable documents etc. Tools for
Root Cause Analysis include the 5
Whys and Fault
Tree Analysis.
Follow the links for more Process
Improvement Tools and Team
Tools.
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