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SIX SIGMA GLOSSARY

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Process Maps and Flow Charts

Process maps and Flow Charts are included in the MiC Quality Primer in Statistics.

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Process Maps, SIPOC, Flow Charts Overview

Process maps and Flow Charts are important first step in six sigma projects. Flow charts are usually included in the 'seven quality tools'. SIPOC diagrams are an effective way of ensuring that customers and suppliers are not overlooked.

Flow Charts

A tool that shows the inputs, activities and outputs from a process:

Process

A series of activities aimed at the conversion of inputs into value added outputs:

Process Map

Often used as a synonym for Flowchart, although some authorities distinguish between the two. Process maps have more detail and include a timeline.

SIPOC Diagram

SIPOC stands for "Supplier Inputs Outputs and Customers". A SIPOC Diagram is created during the 'Define' phase of a Six Sigma project to ensure that the Suppliers, Inputs, Process, Outputs and Customers have been identified and are agreed by all the team members.



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