| The Cost of Quality is any
cost that would not be incurred if the quality
were perfect. The costs are categorized
into:
| Internal
Failure Costs |
scrap, rework, re-inspection redesign,
process changes etc. |
| External
Failure Costs |
returns, warranty, penalties, revenue
loss etc. |
| Appraisal |
inspection, audits, test equipment
etc. |
| Prevention |
quality planning, process control,
quality audits etc, |
|
