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Big Y
 

The important high level measure that a Six Sigma project seeks to improve is known as the 'Big Y' . Big Y should be linked to the critical customer requirements.

big Y and little y

The Big Y is often used to generate 'little y' operational objectives that must be improved to achieve Big Y improvements. The Big Y might be to improve diner satisfaction. The Little y could be time to seat the customers, availability of menu choices etc.

 

MiC Quality offers a Six Sigma Primer that will give you a solid introduction to Six Sigma. the primer includes many case studies drawn from real-life projects.

Try out our courses by taking the first module of the Primer in Statistics free of charge.

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