A. Project Charter and Plan

1. Charter/plan elements
   Compare, select and explain elements of a project's charter and plan. (Analysis)
2. Planning tools
   Plan the project using tools such as Gantt chart, PERT chart, planning trees, etc. (Application)
3. Project documentation
   Create data-driven and fact-driven project documentation using spreadsheets, storyboards, phased reviews, presentations to the executive team etc. (Synthesis)
4. Charter negotiation
   Create and negotiate the charter, including objectives, scope, boundaries, resources, project transition, and project closure. (Analysis)

B. Team Leadership

1. Initiating teams
   Know the elements of launching a team and why they are important: clear purpose, goals, commitment, ground rules, roles and responsibilities of team members, schedules, support from management, and team empowerment. (Application)
2. Selecting team members
   Select team members who have appropriate skill sets (e.g., self-facilitation, technical/subject matter expertise), and create teams with appropriate numbers of members and representation. (Application)
3. Team Stages
   Facilitate the stages of team evolution, including forming, storming, norming, performing, adjourning and recognition. (Application)

C. Team Dynamics and Performance

1. Team-building techniques
   Recognize and apply the basic steps in team building: goals, roles and responsibilities, introductions, and both stated and hidden agendas. (Synthesis)
2. Team facilitation techniques
   Apply coaching, mentoring and facilitation techniques to guide a team and overcome problems such as overbearing, dominant or reluctant participants; the unquestioned acceptance of opinions as facts; group-think; feuding; floundering; the rush to accomplishment; attribution; discounts and plops; digressions and tangents; etc. (Application)
3. Team performance evaluation
   Measure team progress in relation to goals, objectives and metrics that support team success. (Analysis)
4. Team tools
   Define, select and apply team tools such as nominal group technique, force-field analysis, multivoting, and conversion/diversion. (Application)

D. Change Agents

1. Managing change
   Understand and apply techniques for facilitating or managing organizational change through change agent methodologies. (Application)
2. Organizational roadblocks
   Understand the inherent structures of an organization (e.g., its cultures and constructs) that present basic barriers to improvement; select and apply techniques to overcome them. (Application)
3. Negotiation and conflict resolution techniques
   Define, select, and apply tools such as consensus techniques, brainstorming, effort/impact, multivoting, interest-based bargaining to help conflicting parties (e.g., departments, groups, leaders, staff) recognize common goals and how to work together to achieve them. (Application)
4. Motivation techniques
   Define, select, and apply techniques that support and sustain team member participation and commitment. (Application)
5. Communication
   Use effective and appropriate communication techniques for different situations to overcome organizational barriers to success. (Application)

E. Management and Planning Tools
Define, select and use: 1) affinity diagrams; 2) interrelationship diagraphs; 3) tree diagrams; 4) prioritization matrices; 5) matrix diagrams; 6) process decision program charts (PDPC); and 7) activity network diagrams. (Application)