A. Team formation
- Team types and constraints
Define and describe various types of teams (e.g.,
formal, informal, virtual, cross-functional,
self-directed, etc.), and determine what team
model will work best for a given situation.
Identify constraining factors including geography,
technology, schedules, etc. (Apply)
- Team Roles
Define and describe various team roles and responsibilities,
including leader, facilitator, coach, individual
member, etc. (Understand)
- Team Member Selection
Define and describe various factors that influence
the selection of team members, including required
skill sets, subject matter expertise, availability,
etc. (Apply)
- Launching teams
Identify and describe the elements required
for launching a team, including having management
support, establishing clear goals, ground rules
and timelines, and how these elements can affect
the team's success. (Apply)
B. Team facilitation
- Team motivation
Describe and apply techniques that motivate
team members and support and sustain their participation
and commitment. (Apply)
- Team Stages
Facilitate the team through the classic stages
of development: forming, storming, norming,
performing, adjourning. (Apply)
- Team Communication
Identify and use appropriate communication methods
(both within the team and from the team to various
stakeholders) to report progress, conduct milestone
reviews and support the overall success of the
project. (Apply)
C. Team dynamics
Identify and use various techniques (e.g., coaching,
mentoring, interventions, etc.) to overcome various
group dynamic challenges, including overbearing/dominant
or reluctant participants, feuding and other forms
of unproductive disagreement, unquestioned acceptance
of opinions as facts, groupthink, floundering,
rushing to accomplish or finish, digressions,
tangents, etc. (Apply)
D. Time management for teams
Select and use various time management techniques
including publishing agendas with time limits
on each entry, adhering to the agenda, requiring
pre-work by attendees, ensuring that the right
people and resources are available, etc. (Apply)
E. Team decision-making tools
Define, select and use tools such as brainstorming,
nominal group technique,
multi-voting,
etc. (Apply)
F. Management and planning Tools
Define, select and apply the following tools
affinity diagrams,
tree diagrams, process
decision program charts (PDPC), matrix
diagrams, interrelationship
diagraphs, prioritization
matrices and activity
network diagrams. (Apply)
G. Team performance evaluation and reward
Measure team progress in relation to goals, objectives
and other metrics that support team success and
reward and recognize the team for its accomplishments.
(Analyze)
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