| A. Impact on Stakeholders
Describe the impact Six Sigma
projects can have on customers, suppliers and
other stakeholders (Understand)
B. Critical
to x (CTx) requirements
Define and describe various CTx requirements
(critical to quality (CTQ),
cost (CTC), process (CTP), safety
(CTS), delivery (CTD),
etc.) and the importance of aligning projects
with those requirements. (Apply)
C. Benchmarking
Define and distinguish between various types
of benchmarking, including best practices, competitive,
collaborative, etc. (Apply)
D. Business performance measures
Define and describe various business performance
measures, including balanced
scorecard, key performance indicators
(KPIs),
the financial impact of customer loyalty, etc.
(Understand)
E. Financial Measures
Define and use financial measures, including
revenue growth, market share, margin, cost of
quality (COQ),
net present value (NPV),
return on investment (ROI),
cost-benefit analysis etc. (Apply)
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