A. Enterprise-Wide View

1. History of continuous improvement
   Describe the origins of continuous improvement and its impact on other improvement models. (remember)
2. Value and foundations of Six Sigma
   Describe the value of Six Sigma, its philosophy, history and goals. (Understand)
3. Value and foundations of lean
   Describe the value of Lean, its philosophy, history and goals (Understand)
4. Integration of Lean and Six Sigma
   Describe the relationship between Lean and Six Sigma (Understand)
5. Business Processes and Systems
   Describe the relationship among various business processes (design, production, purchasing, accounting, sales, etc.) and the impact these relationships can have on business systems. (Understand)
6. Six Sigma and Lean applications
   Describe how these tools are applied to processes in all types of enterprises: manufacturing, service, transactional, product and process design, innovation, etc. (Understand)

B. Leadership

1. Enterprise leadership responsibilities
   Describe the responsibilities of executive leaders and how they affect the deployment of Six Sigma in terms of providing resources, managing change, communicating ideas, etc. (Understand)
2. Organizational Roadblocks
   Describe the impact an organizations's culture and inherent structure can have on the success of Six Sigma, and how deployment failure can result from lack of resources, management, support, etc.; identify and apply various techniques to overcome these barriers. (Apply)
3. Change Management
   Describe and use various techniques for facilitating and managing organizational change. (Apply)
4. Six Sigma projects and kaizen events
   Describe how projects and kaizen events are selected, when to use Six Sigma instead of other problem-solving approaches, and the importance of aligning their objectives with organizational goals. (Apply)
5. Six sigma roles and responsibilities
   Describe the roles and responsibilities of Six Sigma participants: black belt, master black belt, green belt, champion, process owners and project sponsors. (Understand)